Asking Questions Shouldn’t Be Scary

Asking Questions Shouldn’t Be Scary

What is it that employees want from their managers? Simply put – timely, respectful and relevant communication. And even more precisely, the April 2015 Gallup study finds that employees want to know that they can approach their manager with “any type of question,”...
How to Brag: 3 Rules for Effective Communication

How to Brag: 3 Rules for Effective Communication

Talking about your accomplishments to others – and not coming off sounding like a jerk – means following the three basic rules of effective communication. Follow these rules, whether you are in a one-on-one conversation at a cocktail party or giving a speech to a room...
4 Tips to Engage Hearts and Minds

4 Tips to Engage Hearts and Minds

Superior leaders lead through effective communication. The “secret sauce” is engaging hearts and minds to inspire action. Did you know that many of the so-called “rational” decisions we make – and the way we behave – are governed by our emotions, and that our emotions...
How to Ask Better Questions

How to Ask Better Questions

There are so many contexts in which people ask questions in the workplace – from peers in the office or on the manufacturing line working out a problem to a leader assessing and diagnosing a large-scale operational issue. In all of these scenarios, five rules apply....

6 Tips for Offering Constructive Feedback

Feedback is a blessing. Consider this: When you’re shopping for that perfect dress or suit, you have to stand in front of a mirror that reflects at three angles in order to see the whole picture. In our day-to-day lives, we normally only see the mirror that’s straight...