What is it that makes businesses succeed year after year? Top performing companies have these six things in common:
Focus on the Customer
This should be the number one priority of all businesses and organizations. You can support a “customer first” culture through communications. Customer stories that reflect the company mission or strategy are especially inspirational to employees.
Engage Employees Using Two-Way Communication
Employees receive a lot of information from their manager, function, business unit and corporate — emails, quarterly meetings, team meetings, etc. Listening is key to keep employees engaged. It’s crucial to have formal and informal ways to get feedback, through surveys, meetings or skip-level meetings. And as important as listening is, make sure you show employees that you hear them and tell them what actions were made based on their feedback.
Train Managers to Communicate Effectively
When it comes to making the connection of strategy to getting the job done each day, managers and supervisors can build alignment and deliver results with the essential everyday communication skills that make a difference.
Involve Internal Communicators in Managing Change
Change is here to stay, and to a certain extent, it is always disruptive. The key is to apply communication skills and processes to compress the transition and minimize the disruption.
Measure the Performance of Communication Programs
Goals should be tied to metrics that matter — employee engagement survey scores, the number of employees who have adopted some new system or process, or the number of times articles are read or links are opened.
Brand the Employee Experience
In our experience, an organization has one brand — to be used inside and outside of the business. Remember that often times, employees are customers, too.
How does your organization stand up in these areas? For more information on leader communication, communication training and change and engagement programs, email me at firstname.lastname@example.org.
As the workplace landscape continues to evolve, here are some key trends to watch for. Are you prepared? For more information about employee engagement and leadership communication, contact me at email@example.com.
For more insight check out ADP Research Institute’s ® 2016 Evolution of Work study, a global look at workplace trends across 2,000 individuals in 13 countries: http://bit.ly/1p393QV.
We see in many companies evidence of change fatigue – both in individuals and across entire organizations. As many people are now fond of saying, change is the new constant. Leaders need to understand and embrace an approach to managing through change that sustains their people and their company.
The On the Same Page team has helped companies through hundreds of mergers, acquisitions and transformations. From this experience, we’ve developed these 10 tips to help leaders navigate change. For more information about employee engagement during times of change, email me at firstname.lastname@example.org.
One of the most practical, highest return on investment activities is communicating to engage. A Dale Carnegie infographic on employee engagement states that companies with engaged employees outperform those without by up to 202%. The infographic goes on to list tips for employee engagement and each tip is directly related to leader and manager communication.
“People leave managers, not companies,” writes authors Marcus Buckingham and Curt Coffman. The best leaders understand that engaging people’s hearts and minds is the only way to compel them to action. Your employees – and your customers – will thank you for it. Here are four tips to help you engage your employees through more meaningful communication. For more information on Communicating to Engage, email me at email@example.com.
Corporate communications is no longer just about talking TO employees. It’s also about building internal digital communities that facilitate communication AMONG those employees. In today’s world, we have to be able to foster and maintain effective virtual communities to help connect employees in different business units, geographic locations and time zones.
Here are five things successful communities have in common: http://bit.ly/1U6IrM5. What would you add?
For more information about employee engagement and leadership communication, contact me at firstname.lastname@example.org.
Saying ‘no’ to a colleague, boss or customer can be difficult. It can also build trust and strengthen your business (and personal) relationships. How? What’s more important than the words you use is the intention behind them. Try these problem-solving tips the next time you have to decline a request. For more information on Communicating to Engage, email me at email@example.com.