3 Practices of Successful Change Initiatives

3 Practices of Successful Change Initiatives

Reorganizations? Transformations? Is your company planning change in 2017? In the latest issue of AMA Quarterly, I share tips on how to make change easier and more successful for all parties involved. Here’s a preview. (You can read the full article here on...
Can you hear me?

Can you hear me?

For many U.S. voters, today (Inauguration Day) is a day of reckoning. Depending on your perspective, it’s the day you’ve been longing for or the day you’ve been dreading. If there is one thing to be learned from this past U.S. Presidential election, it is this: As a...
Resolutions: Tame Your Inbox

Resolutions: Tame Your Inbox

Forty percent of executives say they spend between half a day and one full day every week managing communication that has no value. The reduction in workforce productivity caused by email and information overload has become a well-documented fact at many...
Crisis Response Guiding Principles

Crisis Response Guiding Principles

When crisis strikes, leadership turns to Legal, Communication and Human Resources professionals for guidance. Invest time now in planning how you manage a crisis. You hope you never need the plan, but if you do, it’s too late to initiate the process once something...
Thank You: Why These Are Two of the Most Powerful Words

Thank You: Why These Are Two of the Most Powerful Words

Google “gratitude in business” and you’ll wind up with thousands of results. And not just because it’s November – a month in which the topic is top of mind for Americans preparing to celebrate the Thanksgiving holiday. It’s because, as it turns out, gratitude is good...
5 Keys to Successful Portal Development

5 Keys to Successful Portal Development

There’s a lot of confusion between the terms digital workplace, intranets, portals and hubs. To me, they all describe the same thing – a collection of digital tools, and/or a common digital space, that helps employees stay focused and on top of relevant information,...
Asking Questions Shouldn’t Be Scary

Asking Questions Shouldn’t Be Scary

What is it that employees want from their managers? Simply put – timely, respectful and relevant communication. And even more precisely, the April 2015 Gallup study finds that employees want to know that they can approach their manager with “any type of question,”...
5 Ways to Build a Culture of Engagement

5 Ways to Build a Culture of Engagement

A Gallup Business Journal article states that “only about one-third of U.S. workers are engaged at work and just 13% of employees worldwide are engaged.” That’s a problem – especially since engagement has a direct effect on business results. Compared to their less...
4 Ways You Can Be a Better Leader

4 Ways You Can Be a Better Leader

Assuming the business acumen and operational knowledge foundation has been formed, the skills most critical to being an effective leader have to do with relating to people. This means turning your organization’s strategy into a story that inspires employees to...
How to Brag: 3 Rules for Effective Communication

How to Brag: 3 Rules for Effective Communication

Talking about your accomplishments to others – and not coming off sounding like a jerk – means following the three basic rules of effective communication. Follow these rules, whether you are in a one-on-one conversation at a cocktail party or giving a speech to a room...